Privacy Policy
1. Definitions
This Privacy Policy explains how Woof (referred to as “We” or “Us”) collects, processes, uses, protects, and shares personal information when you (referred to as “You”) use Woof’s social media platforms, including Facebook, Instagram, Zalo, and https://woof.vn/ (the “Website”), to shop or share your personal information with us. We highly value your privacy and commit to handling your information responsibly and appropriately.
By sharing information through our social media platforms or accessing Woof’s Website, you agree to the terms outlined in this Privacy Policy. As our business evolves, this policy may be updated. Unless stated otherwise, the current version of this Privacy Policy applies to all information we have about you, including but not limited to your personal information and any data provided by you. Any disputes related to privacy will be governed by this Privacy Policy.
2. Purpose and Scope of Information Collection
Woof collects customer information to manage consumer relationships related to product purchases and to promptly address arising situations (if any).
The personal information collected by Woof includes:
- Full name
- Address
- Phone number
In addition to personal information, we may collect product/service-related details, such as:
- Product name
- Quantity
- Delivery time
- Payment methods: COD, bank transfer, domestic card, or international card
3. Scope of Information Usage
The personal information collected will only be used internally by Woof for one or more of the following purposes:
- Customer support
- Providing information related to services
- Processing orders, delivering services, and responding to your requests
- Sending information about new products, services, upcoming events, or recruitment opportunities if you subscribe to our email notifications
- Managing customer accounts, verifying, and completing financial transactions related to your online payments
4. Retention Period for Personal Information
Woof retains personal information until the customer requests deletion by contacting us via email at Info@woof.vn
5. Address of the Entity Collecting and Managing Personal Information
WOOF PET FOOD & TREATS CO., LTD
Address: 125/18 Hòa Hưng, Ward 12, District 10, Ho Chi Minh City, Vietnam
Phone: (+84) 768 749 198
Website: https://woof.vn/
Email: Info@woof.vn
6. Means for Customers to Access and Amend Their Personal Data
You may contact us via the email or phone number provided in Section 5 to request updates or corrections to your personal data. We may require certain personal information to verify the identity of the individual making the request.
7. Mechanism for Receiving and Resolving Customer Complaints Regarding the Misuse or Mismanagement of Personal Information
The protection of your personal information is of utmost importance to us. You can rest assured that the information you provide will be kept confidential and will not be shared, sold, or rented to any third party. We commit to using your information only in the following cases:
- Enhancing the quality of customer service
- Resolving disputes or complaints
- Complying with legal requirements
We understand that protecting your personal information is both your right and our responsibility. For any questions, feedback regarding this Privacy Policy, or concerns about the misuse of your personal information, please contact us via the hotline at (+84) 768 749 198 or email Hello@woof.vn.